We deliver the products of the MyCosmoCare line throughout Italy.

The courier delivers approximately within 2-4 working days from the date of confirmation of the availability of the items.

All orders are delivered Monday to Friday, excluding public holidays. Miva Srl is not responsible for unforeseen delays in delivery beyond its control.

Shipping costs:

- in Italy they are free for orders placed in our online shop equal to or greater than €50.00

The cost of shipping is calculated during the payment phase, in the phase following the cart with the list of selected products. As you can see in the cart at the bottom we find the item "subtotal" which indicates the total cost of the products and immediately below we find the item "Taxes included and shipping costs calculated at the time of payment" which indicates that the Subtotal must be added shipping cost, which for example in Italy is €5.00 (if the threshold of €50.00 is exceeded, shipping is free).

You can check the progress of your shipment using the waybill number that will be indicated to you in the shipment confirmation email.

To place an order you can browse our online shop in the shop section. Click on the product you want to access the relative product sheet and view all the technical information in detail.

Choose the format, enter the quantity and add the product to the cart. Proceed to checkout by filling in all the fields relating to the address and the chosen payment method. After sending the order you will receive a confirmation email with all the information on the status of your shipment.

Yes, it is mandatory, this is because it is necessary for the shipper in case he has to contact you for the shipment or in case there is any problem about it. It is therefore a very important fact, which will obviously be treated with extreme confidentiality according to the criteria of the Privacy Policy .

To modify an order placed, it is necessary to contact us by email or in live chat on the site, no later than 30 minutes from the conclusion of the order. The order number (#1...) and the modification to be made must be indicated. We reserve the right not to make the change if this is requested after the order has already been sent to the warehouse. If the difference in monetary terms is in favor of the customer, we will refund this amount. If instead it is in favor of MyCosmoCare, we will give indications on how to continue.

Creating your own MyCosmoCare account is very useful for managing your subscription to one or more products and also for having the situation of your orders under control.

Creating it is very simple. Just click on the little man icon at the top of the site where there is the menu and then click on Create Account at the bottom.

The Create Account page will open in which we will have to insert Name, Surname, Email and Password and finally click on Create. You will receive an email confirming the creation of your account and it will be possible to immediately check the status of your orders.

You can change the shipping address for your orders by logging into your MyCosmoCare account. To do this, just click on the little man on the top right of the site (both from a PC and smartphone) and enter the email (the one used during the purchase) and the password of your account.

At this point in "Account Details" click on the "View Addresses" button and we can modify/delete an address entered in the past, or we can add a new shipping address associated with our account. If you no longer remember your account password, just click on "Forgot your password?", enter your account email and immediately receive the email to be able to choose a new password.

At this point repeat the procedure to access the account and follow the instructions above. If the account has not yet been created, just click on "Create Account" and enter the required data and then click on "Create" and access then to our account and follow the instructions above..

You can find your past orders by logging into your MyCosmoCare account. To do this, just click on the little man on the top right of the site (both from a PC and smartphone) and enter the email (the one used during the purchase) and the password of your account. We will find the details of all the orders made up to that moment.

If you no longer remember your password, just click on "Forgot your password?", enter your account email and you will immediately receive the email to be able to choose a new password.

At this point we redo the procedure to access the account, and we will find the details of the orders made. If the account has not yet been created, just click on "Create Account" and enter the required data and then click on "Create" and then access our account where we will find the details of the orders made.

On our MyCosmoCare website you can pay with:

- Credit/debit card from the Visa, Mastercard, Maestro and American Express circuits

- Rechargeable credit cards

-Paypal

- Cash on delivery (payment on delivery)

The total amount of the order will be charged to you after having carried out the necessary checks on the credit card details, proven the availability of the products and confirmed the order for shipment. The charge will be made in EURO.